TRACES (TDS Reconciliation Analysis and Correction Enabling System)
Question and Answer Of Registration and Login
Question and Answer Of Registration and Login
Question (1): When I provide my TAN and Token Number, I get the message 'Invalid details'. Why?
Answer: Token Number (Provisional Receipt Number) provided must be of any accepted Regular statement filed by you on or after April 1, 2010, or of any accepted Correction statement filed by you from April 1, 2010, to October 15, 2012.
Question (2) : What are the details that I need to enter in the registration form?
Answer :
For Deductors
• Step–1 :
1) TAN of Deductor
• Step–2 :
1) Token Number of the regular statement corresponding to the Financial Year, Quarter and Form Type displayed on screen
2) Challan details of one particular CIN which has been mapped to at least three deductee rows. If there is no such challan, please enter details of challan having a maximum number of deductee rows
• Step–3 :
1) PAN of Deductor
2) PAN of Authorised Person (person responsible for deduction of tax at source)
3) Date of Birth of Responsible Person as in PAN database
4) Designation of Responsible Person
5) Communication Address
6) Mobile Number
7) Email Id
For Tax Payers
• Step–1 :
1) PAN of Tax Payer
2) Date of Birth as on PAN Card
3) Name as in PAN database
4) Option 1 – Details from Form 26AS or salary slip (in case of salaried persons). Provide TAN of deductor who has deducted TDS / TCS, month & year of deduction and amount of tax deducted
5) Option 2 – Details of any tax paid by you. Provide Assessment Year for which payment was made by you, Challan Serial Number of the challan using which payment was made and amount as per the challan
• Step–2 :
1) Communication Address
2) Mobile Number
3) Email Id
Question (3) : How can I ensure that I have entered correct communication details (Email Id or Mobile Number) during registration? Can I edit this information before submitting my registration form?
Answer : During registration, please ensure to verify your details in the Confirmation Screen (Step–5). In case of any incorrect details, click on 'Edit' to change your details.
Question (4) : Sometimes when I login to TRACES, I always get the message, "Application is down for planned maintenance". What may be the reason?
Answer: The cookies on your browser may be using the cached data to display this message and you may need to clear the cookies and reload the website. Steps to clear cookies are given below. You can clear cookies by pressing 'Ctrl+Shift+Del' (Control+Shift+Delete) keys on your keyboard together.
Step-by-step instructions for different browsers are given below:
Internet Explorer
1) Click on 'Tools' option from your browser toolbar
2) Go to 'Internet Options'
3) Under 'General' Tab, 'Browsing History' section, click on 'Delete'
4) In the dialog box that appears, select 'Cookies and Website Data' and click on 'Delete'
Firefox
Click on 'Tools' option from your browser toolbar
Click on the 'Clear Recent History' option
In the dialog box that appears, there is a 'Time Range' dropdown. Select 'Everything'
Click on 'Clear Now' to delete the cookies
Chrome
1) Click the Chrome menu (the icon with three vertical lines) on the browser toolbar
2) Select 'Tools'
3) Select 'Clear Browsing Data'
4) In the dialog box that appears, select checkboxes for the types of information that you want to remove
5) Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
6) Click 'Clear Browsing Data'
Question (5): I am a registered user on TRACES. However, whenever I am trying to login to TRACES, I am always getting the message 'Invalid details'. What may be the reason?
Answer : To log in and use the functionalities of TRACES, you are required to enable Java Script in your web browser. Please refer to below mentioned step-by-step instructions for different browsers to enable java script:
Internet Explorer
1) Click on 'Tools' option from your browser toolbar
2) Go to 'Internet Options'
3) Select the 'Security Tab', click on 'Custom Level'
4) In the 'Security Setting-Internet Zone', look for the 'Scripting'
5) In the 'Active Scripting', select 'Enable'
6) When the 'Warning!' window pops out asking "Are you sure you want to change the settings for this zone?" select 'Yes'
7) In the 'Internet Options' window, click on the 'OK' button to close it
Firefox
1) On the web browser click 'Firefox' menu and then select 'Options'
2) In the 'Options' window, select the 'Content' tab
3) Mark the 'Enable JavaScript' checkbox
4) In the opened 'Options' window, click on the 'OK' button to close it
5) Click on the 'Reload Current Page' button of the web browser to refresh the page
Chrome
1) Click the Chrome menu, select 'Options'
2) Select 'Under the Hood'
3) Under 'Privacy', click on 'Content settings...'
4) When the dialog window opens, look for the 'JavaScript' section and select 'Allow all sites to run JavaScript (recommended)'
5) Click on 'OK' button to close it
6) Close the 'Settings' tab
7) Click on the 'Reload This Page' button of the web browser to refresh the page
