TRACES (TDS Reconciliation Analysis and Correction Enabling System)
Deductor Question and Answer For Forgot UserID / Password
Deductor Question and Answer For Forgot UserID / Password
Question (1) : What if I forget my User Id for logging in to TRACES?
Answer : User Id can be recovered by using Forgot User Id process. Follow the steps as given below:
• Click on 'Forgot User Id?' link in TRACES login page
• Select 'Type of User' as deductor
• Enter details in Step-1 and Step-2 of the form
• In Step-3, registered mobile number of the deductor as in TRACES profile will be displayed. User can edit the mobile number on the screen
• On clicking 'Proceed', One-Time Password (OTP) will be sent to the mobile number
• Enter OTP and submit
• If OTP is validated, existing User Id and registered email id of the user will be displayed. User can edit these details, if required
• New password must also be entered
• On submission, activation link and codes will be sent to the registered email id and mobile number
• You can login to TRACES after activating your account
Question (2) : What if I forget my password for logging in to TRACES?
Answer : Password can be reset by using Forgot Password process. Follow the steps as given below:
• Click on 'Forgot Password?' link in TRACES home page or login page
• Select 'Type of User' as deductor
• Enter details in Step-1 and Step-2 of the form
• In Step-3, registered mobile number of the deductor as in TRACES profile will be displayed. User can edit the mobile number on the screen
• On clicking 'Proceed', One-Time Password (OTP) will be sent to the mobile number
• Enter OTP and submit
• Enter new password in Step-4 and submit. Password will be changed for your account
• Email notification will be sent to registered email Id intimating change in password
Question (3) : Can I change User Id for my TRACES account?
Answer : Yes. User Id for deductor can be changed by using Forgot User Id process.
Question (4) : Registered and activated user on TRACES is getting an error message as "Your account has been locked". What should deductor do?
Answer : Registered user must select 'Forgot Password' option, and reset a new password to login into the account.
Question (5) : For how many hours do we need to wait after the account is locked?
Answer : Account will be locked after five continuous unsuccessful efforts. You need to wait for 1 hour for your account to be automatically unlocked.
Question (6) : What if deductor forgets User Id and password for logging in to TRACES?
Answer : User Id and Password can be recovered by using Forgot User Id process. Click here to refer e-tutorials.
Question (7) : I am a registered user at TIN but I have forgotten my User Id and / or Password. How do I register on TRACES?
Answer : If you are not able to register on TRACES using your TIN User Id and Password (for your TAN Account), please register as a new user. Click on 'Register as New User', select type of user as 'Deductor' and proceed. This will create your new profile as deductor in TRACES and you will be able to login to TRACES after you activate the account.
Best Regards,
