TRACES (TDS Reconciliation Analysis and Correction Enabling System)
Question and Answer Of Taxpayers Login / Forgot Userid and Password and Account Lockout
Question and Answer Of Taxpayers Login / Forgot Userid and Password and Account Lockout
Question (1) : How can I login to TRACES?
Answer : Click on 'Login' on TRACES home page, enter your User Id and password and submit.
Question (2) : Sometimes when I login to TRACES, I always get the message, "Application is down for planned maintenance". What may be the reason?
Answer : The cookies on your browser may be using the cached data to display this message and you may need to clear the cookies and reload the website. Steps to clear cookies are given below. You can clear cookies by pressing 'Ctrl+Shift+Del' (Control+Shift+Delete) keys on your keyboard together.
Step-by-step instructions for different browsers are given below:
Internet Explorer
• Click on 'Tools' option from your browser toolbar
• Go to 'Internet Options'
• Under 'General' Tab, 'Browsing History' section, click on 'Delete'
• In the dialog box that appears, select 'Cookies and Website Data' and click on 'Delete'
Firefox
• Click on 'Tools' option from your browser toolbar
• Click on 'Clear Recent History' option • In the dialog box that appears, there is a 'Time Range' dropdown. Select 'Everything'
• Click on 'Clear Now' to delete the cookies
Chrome
• Click the Chrome menu (the icon with three vertical lines) on the browser toolbar
• Select 'Tools'
• Select 'Clear Browsing Data'
• In the dialog box that appears, select checkboxes for the types of information that you want to remove
• Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
• Click 'Clear Browsing Data'
Question (3) : I am a registered user on TRACES. However whenever I am trying to login into TRACES, I am always getting the message 'Invalid details'. What may be the reason?
To login and use the functionalities of TRACES, you are required to enable Java Script in your web browser. Please refer to below mentioned step-by-step instructions for different browsers to enable java script:
Internet Explorer
Click on 'Tools' option from your browser toolbar
Go to 'Internet Options'
Select the 'Security Tab', click on 'Custom Level'
In the 'Security Setting-Internet Zone', look for the 'Scripting'
In the 'Active Scripting', select 'Enable'
When the 'Warning!' window pops out asking "Are you sure you want to change the settings for this zone?" select 'Yes'
In the 'Internet Options' window, click on 'OK' button to close it
Firefox
On the web browser click 'Firefox' menu and then select 'Options'
In the 'Options' window, select the 'Content' tab
Mark the 'Enable JavaScript' checkbox
In the opened 'Options' window, click on 'OK' button to close it
Click on the 'Reload Current Page' button of the web browser to refresh the page
Chrome
Click the Chrome menu, select 'Options'
Select 'Under the Hood'
Under 'Privacy', click on 'Content settings...'
When the dialog window opens, look for the 'JavaScript' section and select 'Allow all sites to run JavaScript (recommended)'
Click on 'OK' button to close it
Close the 'Settings' tab
Click on the 'Reload This Page' button of the web browser to refresh the page
Question (4) : What if I forgot my User Id?
Answer : User Id is same as your PAN, so login using your PAN and Password generated during registration. If you are a new user, register in TRACES.
Question (5) : What if I forget my password for logging in to TRACES?
Answer : Password can be reset by using Forgot Password process. Follow the steps as given below:
• Click on 'Forgot Password?' link in TRACES home page or login page
• Select 'Type of User' as Tax Payer and proceed
• Enter details in Step-1 and Step-2 of the form
• Enter new password in Step-3 and submit. Password will be changed for your account
• Email notification will be sent to registered email Id intimating change in password
Question (6) : How many login attempts do I have if I forget my password?
Answer : Account will be locked after five consecutive unsuccessful attempts within a span of 24 hours.
Question (7) : How will my account get unlocked?
Answer : Account will be unlocked after one hour of lockout.
Question (8) : I know my password but accidentally entered wrong values for five consecutive times so my account is locked. What should I do now?
Answer : Account will be unlocked after one hour of lockout. Please wait and try logging again after one hour.
Best Regards,
