Question (1) : Can the same TAN be registered twice on TRACES?
Answer :
No. Same TAN cannot be registered twice. One TAN account on TRACES can consist of one Admin User and maximum of four sub-users. More than one admin user is not allowed for a TAN.
Question (2) : Can a deductor who has not registered on TRACES view the above functionalities?
Answer : No. Only deductors who have registered their TAN on TRACES can view or access these functionalities.
Question (3) : What do I do for Error: 'Invalid details' / 'Your TAN is not available' in Step–1 of Registration?
Answer :
Following could be the reasons for getting 'Invalid Details' or 'Your TAN is not available' error:
• You have not filed any statement in last eight quarters
• You might have not filed any of your statement electronically
Question (4) : What is Token Number or Provisional Receipt Number (PRN)?
Answer : Token Number is a 15-digit number generated when a statement is filed by deductor.
Question (5) : What do I do for Error: 'Invalid details' in Step–2 of Registration?
Answer : Particulars in Part 1 and Part 2 of Step-2 of registration form are required to be exactly the same as reported in the TDS statement. Please enter challan details and unique PAN-Amount combination as reported in the regular statement. However, if challan details and the unique PAN-amount combination reported in the regular statement have been modified in the correction statement, then specify modified particulars of challan details and unique PAN-amount combination.
• Challan Identification Number (CIN) – This gets generated on payment of tax through Bank Challan. It consists of:
1) BSR Code
2) Date of Payment
3) Challan Serial Number
• Book Identification Number (BIN) / Transfer Voucher Details – This gets generated on filing of Form 24G by Pay & Accounts Officer (PAO) / District Treasury Officer (DTO) / Cheque Drawing & Disbursing Officer (CDDO). It consists of:
1) Form 24G Receipt Number
2) Date of Transfer voucher
3) DDO Serial Number
Please enter a challan with at least three distinct valid PAN-amount combinations corresponding to the statement mentioned above. If there is no such challan, mention a challan with at least two valid PAN-amount combinations. If there is no such challan, mention a challan with at least one valid PAN-amount combination. If you do not have any such challan, mention a challan with no valid PAN-amount combination and also select the checkbox (no valid PAN deductees row) in the PAN Details section in Part 2 where you are supposed to enter the unique PAN-amount combinations.
• Registration process requires you to input 'Token Number' of your regular statement
• Following could be the reasons for getting 'Invalid details' message in Part 1 and / or Part 2 in registration Step-2:
1) You might have not entered Token Number of your regular statement
2) Challan details entered are not as mentioned in above
3) Incorrect unique PAN-amount combination
Question (6) : What should I do if I am getting an error in Step–2 of registration as, "This statement has challan(s) with more valid PAN deductee rows than entered by you. Please enter details of such challan and corresponding deductee rows"?
Answer : Follow the guidelines available in Guide 1 & Guide 2 in Step–2 of registration. Click here for details.
Question (7) : From where can I obtain BIN details?
Answer : BIN details have been made mandatory to be quoted in TDS statements filed after January 1, 2012. You will be able to register with BIN details after you have filed a TDS statement, if you have not done it yet. This can be obtained from your respective PAO. You can also check your BIN details with NSDL.
Question (8) : How to fill three unique PAN-amount combinations, if I have less than three Deductees?
Answer : You need to provide information for three distinct PANs pertaining to the challan mentioned in CIN details. It should be the same combination of PAN & amount as provided in the statement. If you have less than three deductees corresponding to the CIN details mentioned, you are required to submit details for those deductees only (one or two). It should not be same PAN with same amount in deductees' details. Click here to view guidelines for filling challan details and here to view guidelines for PAN-amount details.
Question (9) : When I provide my TAN and Token Number, I get the message 'Invalid details'. Why?
Answer : Token Number (Provisional Receipt Number) provided must be of any accepted Regular statement filed by you on or after April 1, 2010 or of any accepted Correction statement filed by you from April 1, 2010 to October 15, 2012.
Question (10) : Which address should be mentioned during registration?
Answer : Communication address of the organization (the TAN being registered) should be mentioned.
Question (11) : Can I view my address details in TAN database or last statement?
Answer : Yes. In Step-3, deductor can view address details as in TAN database (TAN Master) or as in last statement filed by the deductor. Deductor can also copy the address details onto the registration form and edit it.
Question (12) : I have submitted incorrect communication details (Email Id or Mobile Number) in my registration form? How can I edit the same?
Answer : Please wait for 24 hours for your account to be deactivated and try to register again as new user.
Question (13) : Will the address provided for registering on TRACES be updated in TAN or PAN database?
Answer : No. Address provided during registration on TRACES will be used only for TDS CPC purposes and will not be updated in TAN or PAN database.
To update your TAN / PAN details, submit TAN / PAN change request form in TIN.
Question (14) : The Authorised Person for my TAN is a foreigner and does not have a PAN. What should I do in Step-3 of deductor registration?
Answer : Any person who intends to enter into economic or financial transactions, where quoting PAN is mandatory, must have a PAN. In such a case, the Authorised Person has to apply for a valid PAN. Only then can you mention the details in Authorised Person fields in Step-3 of the registration form.
Question (15) : What should I do for error message: 'PAN details are incorrect' in Step–3 of registration?
Answer : PAN status should be active at the time of registration. You can check the status of your PAN from Income Tax Department website (
www.incometaxindia.gov.in).
Question (16) : I have entered incorrect communication details (Email Id or Mobile Number) during registration. What should I do now as I am not able to activate / login to my TRACES account?
Answer : Please wait for 24 hours for your account to be deactivated and try again.
Your registration process is valid only for 24 hours and you must activate your account within this time using the activation codes sent through Email and SMS.
During registration, please ensure to verify your details in the Confirmation Screen (Step–5). In case of any incorrect details, click on 'Edit' to change your details.
Question (17) : How can I ensure that I have entered correct communication details (Email Id or Mobile Number) during registration? Can I edit this information before submitting my registration form?
Answer : During registration, please ensure to verify your details in the Confirmation Screen (Step–5). In case of any incorrect details, click on 'Edit' to change your details.
Question (18) : What should I do if I am getting 'Invalid Password' error in Step–4 of registration form?
Answer : Please use correct password format as specified in the help text for the password field. It should contain a minimum of 8 alpha numeric characters with at least one letter in upper case. Sample password: Password123@
If you still getting error while setting password, you are requested to check the browser version you are using. Browser versions listed below are compatible to website:
Question (19) : While trying to register as a new user, I am getting an error message in Step–4 as, 'Invalid Password'. I am following the instructions given on the page and using Mozilla Firefox browser. What should I do?
Answer : Check your browser, version should be Mozilla Firefox version-17 and above.
Question (20) : What if deductor is getting invalid password error in Step-4 of registration?
Answer : Password should contain a minimum of 8 alpha numeric characters with at least one character in capital letter. You can also use special characters, for detailed list refer the help text for the Password field or help text for the screen (Click on 'Help' in the menu bar).
Question (21) : How do I activate my TRACES account after registration?
Answer : After completing registration, you will receive an activation link and activation code on your email id registered with TRACES. You will also receive an activation code through SMS on your mobile number registered with TRACES. Click on the activation link and enter User Id and the activation codes received through email and SMS and proceed. After successful activation, you can log in to TRACES. Click here for more details.
Question (22) : How do I activate my account?
Answer : After completing registration, you will receive an activation link and activation code on your email id registered with TRACES. You will also receive an activation code through SMS on your mobile number registered with TRACES. Click on the activation link and enter User Id and the activation codes received through email and SMS and proceed. After successful activation, you can log in to TRACES. Click here for more details.
Question (23) : Is there a time limit for activating my account?
Answer : Yes. Account activation must be completed within 24 hours of registration else account will be deactivated and you will have to register again on TRACES.
Question (24) : What if I have not received the activation link and codes or if I have inadvertently deleted the mail / SMS?
Answer : If the 24 hours deadline to activate account has not passed, you can enter your TAN details in Step-1 of deductor registration form and submit. If it is verified that you have registered but not activated your account and if the 24 hours has not passed, system will display an alert asking if you want the activation link and codes to be re-sent. Click 'Ok' and the activation link and codes will be resent to your email id and mobile number.
Question (25) : If activation link and codes are re-sent, will the 24 hour deadline for activation be extended?
Answer : No. The deadline will remain the same, i.e., 24 hours from the date of registration.
Double Tax Avoidance Agreement (DTAA) versus Income Tax Act
